Emergency Response App

Service

Digital Design
Usability Research
UX Prototyping

Client

Self

Year

2020

The idea is to come up with an app/platform that can connect people in an emergency situation with people who can provide help. Develop for both stakeholders – help seeker, and help provider.

Problem

Lack of information about measures taken
No real-time data available
No contact with distribution centres, helpers, stakeholders, etc.
Lack of basic knowledge for first aid
Lack of community coherence & communication pipelines
Location relevance and Geo tracking possibilities

Objectives

Preloaded Instructions, simple pre-boarding.
Safety Instructions
Alerts & push notifications
Open-source mapping
Compass & tools
Clutter free UI
Simple navigational UX

Market Research

I conducted market research on tools/apps that have similar capabilities and uses. Some non-profit organizations like Red Cross have multiple tools that provide info and resources for workers in areas which need emergency response.
Some other examples:

Ready NYC: provides information & resources for locals in NYC in case of emergency
Volunteer Match: Matches volunteers with charity/non-profit organisations.
Amplify: Creates communities & channels to connect govt. officials with citizens
Emergency Translator App: Uses FB Messenger API services to provide translation services for volunteers & help seekers in times of emergencies.

User Groups

Help Seeker: this group of users look to find help.
Help Provider: this group of users look to provide help during an emergency. They may or may not be trained in areas such as first aid/medical services, disaster management, non-profit experience etc.

UX flow

Wireframes

High fidelity prototype

Based on the wireframes created, I prototyped some high fidelity designs of the User Interface to visualize the information hierarchy, UI elements and screens.